Refund Policy
At Certifikation.com, we are committed to providing high-quality learning experiences. If you're not satisfied with a course you purchased, we offer a transparent and fair refund policy to ensure your satisfaction.
🔁 Eligibility for Refund
You may request a refund under the following conditions:
- Timeframe: Refund requests must be submitted within 7 days of the course purchase date.
- Course Progress: Refunds are only available if you have completed less than 20% of the course content.
- Course Type: Refunds apply only to paid courses purchased directly from Certifikation.com. Third-party purchases (e.g., Udemy, Coursera) are subject to their respective refund policies.
📩 How to Request a Refund
To initiate a refund, please email contact@certifikation.com with the following details:
- Full Name
- Order ID / Transaction Number
- Course Name
- Reason for Refund Request
Our team will respond within 3 business days and process eligible refunds within 5–7 business days to your original payment method.
❗️Non-Refundable Cases
Refunds will not be issued under the following conditions:
- If more than 20% of the course has been accessed or completed.
- If the refund request is made after 7 days of purchase.
- If there is evidence of misuse, abuse, or violation of our Terms of Service.
🛠 Technical Issues
If you're experiencing technical issues that prevent access to your course, please contact our support team. We will make every effort to resolve the issue or offer a credit toward another course.